Shipping Policy

DELIVERY, RISK AND OWNERSHIP 

The following arrangements apply to deliveries of Products ordered on our website: 

  • All items are sent via Royal Mail
  • Enigma Supps only dispatch orders Monday – Friday  
  • Orders placed via Royal Mail delivery are dispatched with 24 hours of the order (Monday – Thursday only) Orders placed on Friday, Saturday or Sunday will be despatched within 24 hours of the next available working day. 

UK Mainland (England, southern Scotland (excluding Highlands and Islands) and Wales. 

  • Orders can be placed with Royal Mail signed for First Class - £4.99

Rest of the UK (Northern Ireland, Scottish Highlands and Islands, Isle of Wight and Scilly Isles 

  • Orders can be placed with Royal Mail signed for First Class - £4.99

  Isle of Man

  • Orders can be placed with Royal Mail signed for First Class - £4.99

Channel Islands 

  • Orders can be placed with Royal Mail signed for First Class - £4.99

These options for delivery will be made available when placing orders on our website. It is your responsibility to select the correct delivery option for your location. Failure to do so may result in us cancelling your order and refunding you the cost of the purchase. 

Advertised Product prices do not include delivery costs. You are responsible for providing the correct address for delivery. If you make a mistake, we cannot be responsible for rectifying this. 

If no one is at your delivery address to receive the Products, and they cannot be posted through the letterbox or left in a safe place that you have nominated, our nominated carrier will leave a note explaining how to rearrange delivery or where to collect the Products from. 

If you do not rearrange delivery or collect the Products within 48 hours, we will be required to dispose of them, and treat the contract as cancelled. We will refund you the cost of the Products, but not the cost of delivery. 

Delivery is completed, and you are responsible for the Products, once we have delivered the Products to the address you included within your order on Our Site. Ownership of the Products passes to you when we have received payment in full, including of delivery charges. 

We cannot be responsible for delays caused by delivery carriers. We will always do our best to get the Products to you on time but cannot guarantee this.